Megan Phelps

Megan joined the company in May 2024 as the Onsite Coordinator for the Richmond VA Medical Center, supporting a high-volume Non-Emergency Medical Transportation (NEMT) contract that coordinated more than 400 trips daily through a network of 12 subcontractors. Her extensive industry experience as a driver, lead driver, field trainer, scheduler, and operations coordinator has given her a well-rounded understanding of transportation operations and a strong commitment to Veteran service and safety. Promoted to Contact Center Agent in January, 2026, Megan is a trusted operational leader who can seamlessly support and oversee any account with minimal guidance while maintaining high service standards. She is often the first agent assigned to new contracts, partnering with clients to identify potential challenges, develop contingency plans, and support the training and development of other agents to ensure successful contract implementation and long-term performance. Megan is also a certified PSSS trainer and a member of IMBServ’s Safey Committee team.