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The IMBServ Difference

Our Mission

IMBServ’s mission is to serve others and solve problems within the transportation, parking, and facilities management field. Our focus is on safety, reliability, client satisfaction, and innovation.  

Our Values

IMBServ intends to provide “best of industry” services, identifying new solutions to enhance them, and to seek growth opportunities. 

Our Values

  • Safety – Safety is the fundamental foundation of our mission, guiding every decision and protecting our passengers, partners, and the client teams we serve.

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  • Service Excellence – We expect to be friendly, polite, and responsive always and in every circumstance. Our team exhibits a positive attitude and smile and willingness to assist our clients and each other.

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  • Honesty and Transparency – We will communicate with our clients and each other in an open and unguarded way.

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  • Innovation – We will always look for software, systems, practices, and service innovations that improve our quality, reliability, and efficiency.

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  • Growth – The strength and cohesion of our team support our business growth and success. This allows us to encourage individual growth through learning new skills, embracing leadership, and sharing in the rewards.

ICARE Values

We share the values of our largest client, the US Department of Veterans Affairs.  The VA's ICARE values are Integrity, Commitment, Advocacy, Respect, and Excellence. These five values form the acronym ICARE and guide the Department of Veterans Affairs (VA) employees in their mission to care for Veterans, their families, and other beneficiaries.​

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  • Integrity – Acting with high moral principles, adhering to professional standards, and maintaining trust.

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  • Commitment – Working diligently to serve Veterans and fulfilling responsibilities.

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  • Advocacy – Identifying, considering, and advancing the interests of Veterans and their families.

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  • Respect – Treating all those served and all colleagues with dignity and respect.

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  • Excellence – Striving for the highest quality in everything they do, including continuous improvement and accountability.

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