Jessica Medina
Lead Contact Center Agent
Jessica began her career with the company in January 2025 as a Contact Center Agent and quickly advanced to Contact Center Lead within just six months, demonstrating exceptional performance, leadership, and a commitment to service excellence. In hir current role, she oversees the daily operations of contact center agents supporting Non-Emergency Medical Transportation (NEMT) contracts and ensures effective coordination with subcontracted drivers and vehicle providers. Responsibilities include training new hires, providing ongoing coaching to improve efficiency, and responds to escalated customer and operational concerns. Jessica supports our See Something, Say Something initiative by gather feedback from drivers and contact center agents, and identifies opportunities for continuous improvement.
