Anika Garcia
Customer & Contractor Experience Representative
Anika joined the company in December 2024 as a Contact Center Agent and quickly distinguished herself through her customer-first mindset and dedication to service excellence. Her prior experience in the medical industry provided a strong foundation for understanding the unique needs of the clients and communities we serve. In October 2025, she transitioned into a Customer Service Representative role, supporting both customer and subcontractor experience initiatives. As the first point of contact for clients, subcontractors, and stakeholders, she investigates service inquiries, complaints, safety concerns, accidents, vehicle issues, and other transportation-related concerns to ensure timely resolution and effective communication. In addition, she supports quality improvement initiatives by collecting operational data, analyzing trends, and compiling reports that help management identify opportunities to enhance service delivery, safety, and customer satisfaction.
